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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharon Green

April 8, 2024

3  out of  5 rating by Sharon Green
"Went in to compare prices"
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Barb Stegall

April 3, 2024

5  out of  5 rating by Barb Stegall
"Agency personnel always courteous and very efficient in any requests I have."
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Melanie Love

January 23, 2024

5  out of  5 rating by Melanie Love
"About 20 years ago I walked into Bob’s office to get car insurance and have been with them ever since. Bob has always been able help me with any questions I have with my coverage. I also appreciate how kind and caring Kim has been to me throughout the years. If you are looking for an insurance agent I’d highly recommend Bob Krabbe and his team!"
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Keith Carney

November 26, 2023

5  out of  5 rating by Keith Carney
"Always great service and very helpful with getting new vehicles"
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Scott Ricketts

October 23, 2023

5  out of  5 rating by Scott Ricketts
"Loved it. Great service and HOT!!! food"
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Bruce Godfrey

September 28, 2023

5  out of  5 rating by Bruce Godfrey
"I am a long-time insured w State Farm w Bob Krabbe's office and Kim Berta-Mann is so caring and helpful. Totally recommend everyone there for their professionalism and support."
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edward snyder

September 16, 2023

1  out of  5 rating by edward snyder
"State Farm IS the WORST company I've EVER HAD TO DEAL WITH IN MY ADULT LIFE ! I'm 62 years old. I drive a tractor trailer for UPS and run between Carlisle PA and NYC , 5 nights. Going to work in my 2018 Chevy Cruz I HAD to stop at a RR crossing near Mt Holly PA. Red lights were flashing , horn had sounded and the train was APPROACHING ! I was HIT in the REAR BY A STATE FARM DRIVER in a JACKED UP 1988 Jeep CHEROKEE. OH NO THE WORST WAS YET TO COME STATE FARM would not pay for the damage done ($13,000+) 1st estimate. They said it was totaled and SCREWED ME OVER ON THE VALUE OF MY CAR ! Claiming it was only worth $11,600 . They basically stole my car out from under me . I RAN the car 4 1/2 years , the car could have easily gone another 4-5 years. And have a paid off car. I RECEIVED ZERO COMPENSATION FOR THOSE LOST YEARS ! ALSO the whole ORDEAL took about 34 days , STATE FARM SCREWED/CHEATED me and Enterprise ON the RENTAL CAR Claiming that they only were required to pay for 21 days of rental. I bought my car new and it was well maintained . MY CAR WAS 30 YEARS NEWER THAN THE 1988 JACKED UP JEEP CHEROKEE. MY BRAKES HELD MY CAR AND THE IMPACT FROM THE JEEP FROM BEING PUSHED INTO THE PATH OF THE TRAIN. WELL FYI THAT DANGEROUS JACKED UP JEEP CHEROKEE IS STILL ON THE ROAD IN PA SO LOOK OUT FOR IT ! BOB KABBE was where I had to go to get the settlement check AND HE DID NOTHING TO HELP ME.......EXCEPT HE AGREED......YES ! YOU GOT SCREWED OVER ! STATE FARM CAN GO TO my opinion !"
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April 27, 2023

5  out of  5 rating by Kelly
"Every time I have had questions or needed help, Bob has responded right away!"
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John Purachew

November 3, 2022

5  out of  5 rating by John Purachew
"They have always been helpful in providing the information and services I need."
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John Howard White

July 27, 2022

5  out of  5 rating by John Howard White
"Great person of knowledge"
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Michael Sneeringer, Jr.

May 4, 2022

5  out of  5 rating by Michael Sneeringer, Jr.
"Spoke with Bob directly. Very friendly and knowledgeable. He ran a home, auto and umbrella proposal for me while I was on the phone! Extremely competitive rates! Great service!"
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Angelica Ibanez

March 19, 2022

5  out of  5 rating by Angelica Ibanez
"Bob and Kim are terrific agents who always kept us apprised of what actions needed to be taken care of.They are very trustworthy and provides excellent service. They have made the process of dealing with insurance easy and painless.They made recommendations that no other agent had ever made all the while saving me $ in the end. I would recommend Bob and Kim to any of my friends or family. Thanks Bob and Kim!"
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Chuck Zaepfel

March 7, 2022

5  out of  5 rating by Chuck Zaepfel
"Bob and his staff are the best - bar none. Always friendly, courteous and knowledgeable."
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Sherrie Harrison

January 22, 2022

5  out of  5 rating by Sherrie Harrison
"The few times over the many years I have needed to call their office, the phone was promptly answered by a friendly, knowledgeable person. All of my questions were answered and everything I needed was taken care of."
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Tressure Clark

January 20, 2022

5  out of  5 rating by Tressure Clark
"Bob and Kim go above and beyond for each customer and make you feel like family. They take the time to explain how your policy coverage protects you! Plus they are there to answer questions and help with anything you need. Not to mention State Farm has great prices and is a great company."
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Susan Krug

January 18, 2022

5  out of  5 rating by Susan Krug
"I feel like the people in this office are family. They are always so helpful and friendly. Go nowhere else!!!"
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Anthony stino

January 5, 2022

5  out of  5 rating by Anthony stino
"Thank you Bob and company for amazing ,fast friendly service ."
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lilredangel 1206

November 13, 2021

5  out of  5 rating by lilredangel 1206
"Bob and his team have always gone above and beyond for us. Many year of great service from them , Kim is always there when I need assistance and goes above and beyond .All the staff has given great customer service all these years . I highly recommend Bob Krabbe and his team!!!"
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Alaina Wood

March 7, 2021

5  out of  5 rating by Alaina Wood
"After over 15yrs with State Farm we found out our former agent in Dundalk had been charging us for numerous policies from our deceased father, she knew had passed. When we caught her she said there was nothing she could do. We were out thousands of dollars. It wasn't until we meet Bob our faith in State Farm was restored. Bob worked without the hope of our business but because it was the right thing to do. We have been appreciative clients ever since. That is one of many ways this office goes above and beyond. You see, it's not just Bob it's the entire office. The other day a wonderful women that works there took extra time to help me and get to the bottom of an error my mortgage company made during a refi. That time she took saved my mortgage from going up. Honestly, this review is more about Bob amd his employees then SF. I like SF, they pay their claims but I understand other places do to. What really sets them apart is this office. I don't know about you but I love when I call somewhere and say "this is Mrs.Wood " and they know who I am. This office has a big name to back it but it also possess all the qualities that you find in a small town, southern mom and pop style business . I can't say enough wonderful things about this place. I only wish I could remember the name of the woman who helped me because she deserves an extra thank you. I will update this when I do. Bottom line is this office is exactly the reason we moved to New Windsor. We like professionals that also provide personalized service and make you feel like your part of a small town community."
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Mike McGinty

February 22, 2021

5  out of  5 rating by Mike McGinty
"Bob and his staff have always been helpful and very easy to work with. Our whole family uses Bob for our vehicle and home owner policies and we are very happy. He knows his clients and takes great care of them."
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Mike Howser

February 5, 2021

5  out of  5 rating by Mike Howser
"Bob is known for a professional and genuine approach to insurance needs. Discusses all options after listening to your needs."
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Franko Meekins

February 5, 2021

5  out of  5 rating by Franko Meekins
"Hello All, Bob is personable and someone with a wide range of knowledge. Great to work with...."
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robert Bowman

October 28, 2020

5  out of  5 rating by robert Bowman
"Very knowledgeable staff and Kim, the young lady in the office went way above and beyond to help me get my insurance needs taken care of. It is very obvious that she loves her job and loves helping people and for her, it's not about taking home a paycheck. it's about helping the customers and all of their needs. Bob is just as nice a very helpful and wants to make sure that all the customer needs are taken care of. I would recommend DES office of State Farm for anyone considering changing their insurance"
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George Milstred

November 21, 2019

5  out of  5 rating by George Milstred
"Bob and his team are easily the best in insurance to deal with. I've never had an issue and they've always been incredibly helpful. If you want quality service and great insurance, come here."
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August 27, 2019

2  out of  5 rating by logicalxtremes1
"Statefarm is a joke !! Look elsewhere for your insurance needs !!!!"